Founded in the 90’s, this Temp Agency is one of the biggest and fastest growing companies in their niche. When they needed talent acquisition coordinators, they turned to Red Cap Business Solutions to get a professional team running quickly.
Amid the pandemic, this Temp Agency sought to improve its hire rate while lowering their talent acquisition costs. They were looking for an economic solution that could follow their existing processes, use their in-house technology, and train recruiters quickly to handle increasing volume on short notice.
After a year and a half of being partners, the dedicated team grew from 1 to 18 staff members alongside an increase in the hours worked weekly from 20 to 470 on average.
Having demonstrated their capability for learning and adapting quickly to growing needs, The Temp Agency recognized an opportunity to allow the Red Cap team to apply their multi-channel approach to their talent acquisition efforts.
Through joint analysis, the Red Cap team identified areas to improve and make their work more effective and efficient.
This effort helped the Temp Agency focus on the steps higher in the value chain and accelerate their growth even further.
The result: an increase in total calls made, candidate engagement and candidates hired per hour, advancing the Temp Agency’s unparalleled growth.
- Shortened the time to qualify new applicants.
- Implemented multi-channel strategy to get more applicants hired.
- Improved how talent acquisition coordinators engage with applicants.
Call Engagement
115% Increase
No Data Found
The Temp Agency had a full inbound funnel of applicants and customers with a healthy hiring appetite, BUT a talent acquisition process that wasn’t keeping up with demand with only 26% of applicants engaging in April 2022.
From the low hire rate, it was clear that good applicants were not engaged well enough nor retained fast enough to keep up with demand.
By implementing a multi-channel strategy and new management processes, the Red Cap team was able to increase, not just the volume of calls, but more importantly, the engagement with applicants by a whopping 115% from April ‘22 to Aug ‘22. This means less time playing phone tag, more focused recruiter productivity and quicker time to hire for applicants who receive much better service, ultimately resulting in more applicants hired per work hour.
Aplicants Hired per Hour
82% Increase
No Data Found
With those additional successful engagements, Red Cap set their sights on improving the qualification process, which at the time, saw a low number of applicants getting hired per recruiter hour.
Improving call scripts to focus on Temp Agency core requirements, ensuring consistent training, implementing management strategies, and successfully reducing the call stages from two to one, the Red Cap team streamlined more qualified applicants into the onboarding process by 82% per recruiter hour in a five-month period.
Average Calls Per Hour
115% Increase
No Data Found
With Red Cap taking over the recruiting process for several regions, the Temp Agency got a higher ROI and received better results across the board. Taking this off their plate, the Temp Agency could focus their energy on finding assignments for applicants and growing to new markets allowing for astounding growth in 2022.
Red Cap successfully reduced the applicant time to hire journey by 30%.
Red Cap provided quality operations, bringing down cost per hire by 45%, without even including cost savings with the offshore solution.
Red Cap’s improved management approach resulted in an increase of applicant engagement and service by 114%.
Red Cap Business Solutions was not only able to keep up with the growth but also helped impulse it, and in doing so, became an essential part of the Temp Agency’s inbound operations and a smart strategic partner.